Successful customer service with CQ

Do you have the cultural competence to attend your international customers successfully?

The objective of this course is to reflect on the impact of cultural differences on customer service and discover some tools that can help you to meet the needs of your international customers successfully. These are some of the aspects that will be treated in the training:
o The impact of cultural differences in Customer Service
o How to detect international customers’ expectations?
o How can I use CQ as an efficient tool in your international customer service?

The training will take place virtually through Zoom. It will be held by one of our International Customer Service Experts in English but can also be tailored to your language needs.

For questions, please contact: info-es@bbicommunication.com

To register, please use our portal


1 x 3h session

Min 6, max 12 participants


Date: Thursday, April 8, 2020 at 9:00 – 12:00 AM CEST Fee: 195 euros/ 3h session