Successful communication in Healthcare across cultures:
The increasing diversity of patients brings opportunities and challenges for health care professionals. Language, communication, and cultural barriers can be challenging and can lead to patient dissatisfaction and lower quality of care. By providing relevant training on intercultural competence, health professionals will enhance the quality of care by bridging communication and cultural gaps.
A high level of Intercultural Competence reduces frustration and misunderstandings between doctors, nurses, patients etc. In this workshop, you will gain awareness about how culture affects your communication. We will advise you how to avoid miscommunication, often based on different values and expectations.
✓ What is Intercultural Competence?
✓ Values, norms – impacts on culture.
✓ The impact of culture on leadership, meetings, decision-making, trust, body language et
✓ Cross-cultural interactions in healthcare.
✓ Consensus versus hierarchy.
✓ Direct/indirect communication.
✓ Focus on task/relation.
✓ How to bridge the cultural communication gaps.
Who is this workshop for?
Doctors, nurses and other healthcare professionals working in a multicultural workplace.
How it works:
The training is presented virtually. The event will be held in English but can also be tailored individually to your language needs. All participants receive a course certificate.
We hope you can join us, welcome!